Standard Terms & Conditions of Admission Ticket Purchase

Rules of Admission - General

The manager or duty manager (the "Manager") shall have, in his/her absolute discretion, the right to refuse a cinema admission ticket holder (a "Customer") admission to, and the right to require a Customer to leave the premises of, the cinema without giving such Customer a refund or to issue a replacement admission ticket for an alternative performance of the same film.
Wells Film Centre shall use all reasonable endeavours to ensure that film performances take place in accordance with its advertised programme but reserves the absolute right to cancel a performance, substitute an alternative film or vary the time of any film performance.
If a performance is cancelled or its timing substantially altered, Wells Film Centre's liability will be restricted, at its absolute discretion, to either a refund to the Customer of the admission ticket or the issue of a replacement admission ticket for an alternative performance of the same film.
Tickets cannot be exchanged nor money refunded.
Customers must observe the conditions of the British Board of Film Classification certificate relevant to the film being shown. Please note that Wells Film Centre has a legal obligation to refuse admission to any person, who in the opinion, and in the absolute discretion, of the Manager, fails to meet the conditions required for admission to "12A", "15" or "18" certificate films. Proof of age and status may be required in certain instances. No under 3's will be admitted to any performance.

Alcoholic drinks may not be brought onto the cinema premises. Alcohol supplied at the cinema may only be consumed in the licensed bar area and Screen One.
Customers are required to observe that Wells Film Centre is a strictly no smoking building.
Sound, video and camera equipment are not permitted to be brought into, and mobile telephones are not permitted to be used in, the auditoria.
Customers are not permitted to bring their own food and drink into the cinema.
Bag checks are in operation for security and to combat piracy.

Proof of identity and/or age may, at the absolute discretion of the Manager, be requested prior to admission of any Customer upon the purchase of a reduced price ticket.
Adult Ticket : An adult ticket must be selected by or for all persons aged 15 years and older, regardless of film classification.
Child Ticket : A child ticket must only be selected by or for persons aged 14 years and younger. A child ticket is only valid for films certified "U", "PG" and "12A".
The Wells Film Society (TWFS) Tickets : Only members of The Wells Film Society can book tickets for the society's performances. Discounted tickets for The Wells Film Society are only valid for Mondays and on presentation of their valid membership card at the box office. The manager has the right to refuse any Customer who does not bring a valid membership card with them to the cinema.
Group Bookings : Bookings for persons requiring more than 15 tickets for a specific show need to be made directly with the cinema to entitle them to receive a discount (not available on all films).
There is a £1.50 booking fee when booking on-line, over the telephone and in person for all credit/debit cards per transaction regardless of number of tickets booked.

If you have a special access requirement please contact the cinema prior to making a booking so we can discuss the matter with you.

All personal details transmitted between your browser and the server are SSL encrypted to guard against their interception by unauthorised persons.

Secure on-line payments is available via WorldPay, one of the world's leading e-commerce solutions companies.