Covid-19 & What's New
We've missed you!
As we begin to settle back in to doing the things we love, Wells Film Centre Cinema has been hard at work making sure our venue is even safer so that you can continue to enjoy new movies with a captivated audience. These procedures have been developed in line with Government guidance. When visiting the cinema, things may work a little differently for now - here's some of the core new policies and procedures you can expect to find when you visit us...
By law all Customers are required to wear a face covering during their visit to the cinema. Although you are able to remove this to consume food & drink. Children under the age of 11 and those who have a legitimate medical reason are exempt from wearing one. More information can be found at www.gov.uk.
You can find information on what we are doing to make your visit safer below and in our foyers. We ask that all of our guests follow the guidelines we have established and the instructions of our staff at all times while at our venue, in order that we can help make the cinema experience as safe as we can for all of our guests and our staff. We will not assume any liability for a failure to comply with our safety protocols.
Booking & Payments
Book in advance: With screens operating to a very reduced capacity, we strongly recommend booking in advance. You can book tickets right here on the website 24/7, or over the telephone 01749 673195 during box office opening hours which are daily 1pm to 9pm, Saturday & Wednesday 10am to 9pm. You can also book in person at the cinema but please be aware only during box office hours. unfortunately when a performance is going in we will not be able to book you in for another show.
All tickets booked in advance are e-tickets with QR codes. When you arrive at the cinema please produce your QR code to be scanned at the box office.
In the cinema, use contactless payments when possible. We accept contactless payments up to £45 when paying by credit or debit card, Apple Pay and Google Pay. If you do not have Contactless, the next preferable method is credit or debit card, and PIN pads will be sanitised after each transaction.
If you are unwell and can't make your showtime, please don't visit the cinema: We ask that if you develop any symptoms related to Covid-19, that you do not come to the cinema. You can simply send us a message via the Contact page, and someone will give you a call to discuss your options. Although we appreciate that things change quickly, please do try to give us advance notice if you are unable to make it.
Watching A Film
All Screens are operating to reduced capacity: To comply with physical distancing requirements, all of our screens will operate with a reduced capacity.
Grouping and placement of seats: We are operating a dynamic seating policy to aid with distancing. When you book tickets, the system automatically blocks off seats around you, so that no one else will be sat next to you.
Please don't go back for food and drink once you have taken your seats: Because we are operating one physically distanced queue for all sales, you will not be able to reach the retail counter again and other screens will be seating while you're watching a film. The toilets are available to use as normal.
Showtimes are staggered, and cleaning periods extended: To comply with physical distancing requirements, showtimes will be staggered so that no two screens are seating at the same time. We've also added extra turnaround time between performances so our teams can sanitise all seats in the screen.
Snacks & Drinks
Some products may be unavailable: Whilst we expect to offer close to our full range of cinema snacks and drinks, some products may not be available, these include Pick n Mix. All items will be handed to you by a member of staff. Please check out our 'Sweet Shop' page before coming to see what is available.
Condiments: Sugar, milk and straws will not be available as self serve - staff will hand you these items with hot and cold drinks purchases.
Please purchase your snacks before you take your seats: Because we are operating one physically distanced queue for all sales, you will not be able to reach the retail counter again and other screens will be seating while you're watching a film.
Hygiene & Cleanliness
Counter Screens: We have installed perspex screens on all of our sales counters, to protect staff and customers.
Hand Sanitiser: There are multiple liquid sanitiser points around the building - please make use of them. They are positioned at the entrance to the building, before entering the corridor, in the toilet lobbies and screen entrances. Our sanitiser is formulated at 70% alcohol.
Contact Point Sanitising: Our staff are sanitising all contact points within the cinema at regular intervals. This includes but not limited to, door handles, push plates, sinks and taps. In addition, all plastic parts of all seats are sanitised after every performance.
Enhanced Cleaning Regime: Whilst we already have very high standards of cleanliness, we have enhanced our training, equipment and cleaning routines to ensure we operate in the safest possible environment.
Our Employees: All customer facing employees have been equipped with all the tools needed to carry out their jobs, including face visors, gloves, aprons and their own personal hand sanitiser.
Concerns: Whilst every effect in this new period is being made, should you feel we are not meeting a requirement please direct your concerns to the manager or shift supervisor.