Box office open Tuesday - Saturday 10am - 12noon • Seats now allocated • No unaccompanied under 12s

Privacy Policy

Dated 20th May 2018

We are committed to safeguarding your personal information that you may choose to share with us when using our website, mailing list and other facilities.

We promise:

  • To keep your data safe and private
  • Not to sell or pass on your data to any third party
  • To give you ways to manage and review your marketing choices at any time

Personally Identifiable Information

In order to use certain areas of our website, and be on the Wells Film Centre Cinema e-mail list, it is necessary for us to collect certain Personally Identifiable Information (PII) in order to provide the services. This includes, but is not limited to, your name, e-mail address, phone number and membership card number (where applicable). Our ticketing and booking provider, Jack Roe (CS) Ltd (Trading as Jacro Cinema Sales) may also collect information during the payment process - this process remains outside of the scope of our website, and their privacy policy can be found here. www.jackroe.com/privacy-notice.

How We Collect Your Personal Information

When using this website, we collect your personal data by means of an electronic form which you fill in with your Name and E-mail address. We may also collect your personal data when you have booked cinema tickets and have opted in to receive further communications.

How Long We Store Your Personal Information (Data Retention)

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

How We Keep Your Personal Information Secure

We have put in place appropriate security measures to prevent your Personal Data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. We limit access to your Personal Data to those employees and other staff who have a business need to have such access. All such people are subject to a contractual duty of confidentiality. We have put in place procedures to deal with any actual or suspected Personal Data breach. In the event of any such breach, we have systems in place to work with applicable regulators. In addition, in certain circumstances (e.g., where we are legally required to do so) we may notify you of breaches affecting your Personal Data.

Use of Your Personal Information

The information you provide to us, as described above, will not be shared with any third party - including people and data networks. Where you have signed up to receive our weekly film times we will use your supplied email address to send them. You can manage these subscriptions online and can remove your data by surrendering the service subscription at any time.

Incorrect Information

You have the right to question any information we have about you that you think is wrong or incomplete. Please contact us if you want to do this. If you do, we will take reasonable steps to check its accuracy and correct it. You can also amend certain details yourself by logging into your online account.

Sending Data Outside of the EU

We will only send your data outside of the European Union, if;

  • You ask us to
  • We need to comply with a legal duty

Email Servers

Our mailing list is managed using SWD (Sherborne Web Design) who in turn use iContact for the sending of the weekly email. SWD servers are located in the UK. iContact is an American company so data will be leaving the EU but securely. For concerns please email them gdpr.help@icontact.com. For their privacy statement please read iContact's Statement of GDPR Preparedness.

Jack Roe (CS) Ltd's servers are located in the UK, and they do not transfer personally identifiable data to any company outside of the UK.

Our Policy on Children

Whilst the use of our website is not specifically targeted to persons under the age of 16, it is acknowledged and accepted that persons of this age are likely to want to interact with us, use our services and visit our cinemas. For this reason, we have no restrictions on whether persons of this age can use our website or sign up for services. Our services are not chargeable and we therefore do not expect any major problems to occur. If you are a parent and you believe that your child may have signed up to our services or have been signed up to our services without permission or understanding, please contact us and we will endeavour to work with you to resolve the situation.

Financial Information

Neither our website, nor Wells Film Centre Cinema, collects any financial information you may provide. Financial data provided during the booking process (such as your credit card number) is neither stored, nor shared with Wells Film Centre Cinema by any means. Wells Film Centre Cinema does not have access to credit/debit card numbers, and cannot search for bookings using the number alone, unless the card is presented at the cinema box office. Where we may opt to sell you a ticket over the telephone (as a "Customer not Present" transaction, usually for booking wheelchair bays) we will ask you for your credit or debit card details, which are input directly to the ePos system - once input, your card details are no longer available to us by any means. We will never ask you for a PIN.

Other Websites & Third Parties

Our website may contain links to other websites. Wells Film Centre Cinema accepts no responsibility for any personal information that you may choose to provide to any third party linked from this website.

Telephone Calls

If you need to contact us by Telephone, we don't track or record your call in any way.

Your Right to Access

You have the right to request a copy of the information we hold about you at any time. To make such a request, please use email the cinema direct at info@wellsfilmcentre.co.uk. In line with the GDPR, we will not make a charge for this and will return all queries within one calendar month.

Your Right of Complaint

Please let us know if you are unhappy with how we have used your personal information. You can contact us using our secure online contact form, email address or by contacting the cinema directly via the telephone/in person. You have the right to complain to the ICO if you believe there is a problem with the way we are handling your data.

Data Controllers & Data Processors

For the purposes of the GDPR, the data controller is Wells Film Centre Cinema (Princes Road, Wells, BA5 1TD). For the purposes of the GDPR, the Data Processor is Jack Roe (CS) Ltd (Trading as Jacro Cinema Sales) for in-cinema ePos and advance booking; and SWD (Sherborne Web Design) for mailing lists and online (non-booking) activity. Wells Film Centre Cinema has appointed a Data Protection Officer, whose details will be made available to anyone contacting us to discuss any aspect of this policy.